Joyce A. Friel is the president of Peak Performance Consulting Corporation, an organizational development company that works with companies to assess and design business solutions that deliver results.
With more than 30 years experience in the organizational development, human resources and process improvement consulting fields, Friel serves as a business leader, strategist, facilitator, catalyst and developer. Her experience comes from having led change in both Fortune 500 companies including Eastman Kodak, IBM and Kodak Polychrome Graphics and many smaller organizations. She has been successfully helping clients grow their businesses as a private consultant since founding Peak Performance Consulting in 2001.
Her enthusiasm and commitment for building capability in organizations is evident in the energy and conviction she brings to her work as she knows how to apply her experience in a hands-on, practical, results-oriented manner. She is passionately dedicated to the value of focusing on the ‘soft stuff’ resulting in an improved ‘hard stuff’ bottom line. Her enthusiastic, personable manner creates an energizing, collaborative work environment.
Friel was a lead consultant on the ERP Global installation team for Eastman Kodak Company and also for IBM Global Executive Organizational Development Group after serving as an HR manager. For many years she consulted for numerous commercial graphic arts firms in the US and Canada. Other clients include a major Colorado River management and oversight organization, regional health care organizations, state and federal agencies, large Fortune 500 companies and many small and medium-sized private corporations and non-profit groups.
As a visionary leadership strategist and catalyst for change, she concentrates her expertise in the areas of strategic planning; measurement and goal alignment; change management; leadership development; group process design and facilitation and succession planning.
A native of Indianapolis, Indiana, Friel is a certified Senior Professional in Human Resources (SPHR) and has an undergraduate degree from University of Indianapolis and a master’s degree in Management with honors from Regis University. She has completed advanced work at Colorado State University, University of Southern California, University of Michigan and Columbia University.
She is involved with Social Venture Partners (Arizona), Arizona OD Network and Women In the Golf Industry (WIGI). TIPS: Techniques, Ideas, Possibilities and Solutions for Leaders will be published in December, 2011. She contributing author for Six Sigma: The First Ninety Days published by Prentice-Hall in 2006. Friel can also be seen quoted as an industry expert in ‘Ask the Experts’ column of The Arizona Republic.